FAQ

Please select from the following links below to find answers to frequently asked questions regarding the Metcove service.

 

METCOVE FOR EVENT PLANNERS - FREQUENTLY ASKED QUESTIONS

What is Metcove?

Metcove is an online communications toolkit for event planners that manages scheduling communication, while providing express hotel registration for attendees. and improved event coordination.

What does Metcove do for event planners?

Metcove allows event planners to coordinate events and organize mail lists from one location, enabling them to notify attendees and hotels of sudden scheduling changes. Planners can also provide attendees with easy and remote hotel check-in prior to their arrival, ultimately providing them with a better travel experience.

How does it work?

From the Metcove website, meeting planners can notify attendees of upcoming events and scheduling changes through their mobile phones. Attendees are able to inform and update planners of their arrival time while en route.

How do you communicate through Metcove?

  • Metcove relies on two-way mobile communication with your attendees from the time they register to once they check-out.
  • Communicate with entire groups, sub-groups, and individual attendees with ease.
  • Provide timely information on program changes, venue changes, and transportation problems, locate speakers, or update VIPs.
  • Locate speakers, or update VIPs.
  • Send a welcome message to your attendees upon registration.
  • Confirm any of your attendees' special requirements.
  • Send attendees personal reminders the day before arrival to eliminate confirmation calls.
  • Follow-up with post event surveys.
  • Communicate with front desk or catering management for last minute updates, venue changes or notices.

How does Metcove facilitate travel?

Metcove enables attendees with remote and express hotel check-in. Imagine your attendees checking-in to the hotel room with their smart phone at the airport, or from the taxi, and avoiding the line.

How does Metcove generate new revenue?

Metcove expands your existing advertising programs by sending targeted messages to your attendees' mobile device, and you will be able to determine which targeted advertisements your guests receive.

How does Metcove improve attendee management?

  • Metcove will keep management updated of impending attendee arrivals.
  • Better your attendees' experience with complete personalized express hotel sign-in and superior service at the registration desk.
  • Provide management with advanced notice of VIP attendees' arrival time so they can greet them.
  • With advanced check-in notice, hotel staff can plan breaks around expected arrivals.

What kind of management reporting can Metcove provide?

  • Metcove modules provides real-time statistics and graphical reports to management and staff.
  • Track event timelines for attrition rates, pick-up rates, and food and beverage requirements.
  • Lists of VIP attendees.

How do hotels use Metcove?

  • Metcove is a web-based service that works from hotels' existing computers.
  • There is no software to download and online training is included.
  • The service is extremely easy to use, hotels can have staff trained within 15 minutes or less.

How can I join the Metcove Network?

To join the Metcove Network, contact:

metcove@tourismexchange.com

METCOVE FOR HOTELS - FREQUENTLY ASKED QUESTIONS

What is Metcove?

Metcove is a communication and guest management system for individual travelers and groups.

How does your hotel benefit with Metcove?

Metcove can strengthen your already excellent customer service by enabling your staff to provide express and remote guest check-in. Using Metcove, guests can provide your front desk with arrival time updates from their smart phones while en route. Hotel staff can also send messages to guests' mobile devices to help give them a better experience.

How does Metcove help manage daily arrivals?

Metcove helps the front desk stay informed of impending guest arrivals. This allows you to:

  • Provide complete personalized advance check-in for guests and superior service upon their arrival.
  • Provide hotel management with advance notice of VIP and loyalty club guest arrival time so they can personalize the guest arrival experience.
  • Plan staff breaks around expected arrivals.
  • Greet and walk guests as they arrive to personalize their experience.

What are the benefits of Metcove report modules?

Metcove report modules provide real-time statistics and graphical reports to management and staff. This includes lists of VIP guests and advance arrival forecasts so you can staff and manage appropriately.

What are the benefits of remote check-in?

The Metcove service will enable express and remote check-in for conference groups. No longer will guests have to use the lobby, attendees can check-in from the airport, the taxi, or from the conference room.

Keep everything under control and reduce surprises. Send messages concerning last-minute updates, notices, and venue changes, to event planners and groups.

Messages can be sent before, during and after the event by front desk staff, catering managers or any other required staff.

How does the Metcove service enhance communication?

  • Metcove relies on two-way mobile communication with your attendees from the time they register to once they check-out.
  • Send a welcome message to your attendees upon registration.
  • Confirm any of your attendees' special requirements.
  • Send attendees personal reminders the day before arrival to eliminate confirmation calls.
  • Communicate with front desk or catering management for last minute updates, venue changes or notices.
  • Generate new hotel revenue by incorporating targeted advertising messages to your guests' smart phones.
  • Keep guests from the line up and informed of room preparation by messaging their mobile devices. When their room is ready, notify your guests for express check-in.

How does my Hotel use Metcove?

Metcove is a web-based service that uses your existing front desk screens and check-in procedures. There is no software to download.

The service is extremely easy to use. Simple online training is included and most staff will be familiarized within 15 minutes or less.

How can I join the Metcove Network?

To join the Metcove Network, contact:

metcove@tourismexchange.com

METCOVE EVENT ADVERTISING NETWORK - FREQUENTLY ASKED QUESTIONS

The Event Advertising Network: Connecting Marketers to Event Planners and Event Attendees

What is the Metcove Event Advertising Network?

The Event Advertising Network connects businesses seeking to advertise their products and services with individuals attending a variety of 'events' including trade shows, conferences, conventions and other business meetings. Through the Event Advertising Network, businesses interested in sponsoring and advertising can reach directly with event planners and send their targeted advertising messages directly to event attendees' mobile wireless devices.

What does the Event Advertising Network do?

The network allows organizations such as hotels, attractions, restaurants, tour operators and other businesses to obtain detailed information about upcoming and ongoing events in their area in order to target specific events they are interested in reaching out via advertising and sponsoring messages.

How does the Event Advertising Network benefit advertisers/sponsors?

The Event Advertising Network service notifies you of upcoming events and therefore of potential clients. Once your business obtains relevant event information, you can then target advertising or sponsorship messages to specific groups of event goers and attract new potential customers.

How does the Event Advertising Network communicate with attendees?

Your marketing and advertising messages are displayed on event goers' wireless mobile devices and desktops.

How does the Event Advertising Network help promote my business?

For example, the network notifies a restaurant marketer of a thousand event goers staying within a 5 mile/km radius of their business during the next two weeks. The marketer can then send targeted advertising messages to event attendees' emails directly to their wireless mobile devices, or create exclusive redeemable coupons for their desired clientele. Advertising messages can also be placed on digital displays at the event location.

How does the Event Advertising Network help target advertising?

To aid marketers in developing strategic advertising decisions, online queries and reports are provided with real-time updates. Notifications to marketers, event planners, and others are provided weekly so you can target messaging accordingly.

How do I join the Event Advertising Network?

To join the Event Advertising Network, contact:

metcove@tourismexchange.com

HOW IT WORKS

 When you buy tickets from our secure web site, you promptly receive an electronic receipt and links to print your tickets. Bring your printed tickets along with your receipt and some personal identification to the event. To validate your ticket, the credit card holder must present the credit card used to make the purchase. Your ticket also contained unique identification information.

To transfer your tickets (e.g. give tickets as gift), simply login to your account and re-assign the ticket(s) by providing the name, email etc. of the recipient(s).

Your account also allows you to:

  • Store your information for faster checkout
  • Receive coupons and special deals from suppliers near your event
  • View all your account activities in one convenient place
  • Receive alerts emails for your favourite artists, teams & venues
  • Find hot events in your area

Looking to create your own events or sell tickets? please contact us. Our service is used by a wide variety of individuals and companies to sell tickets.